FAQs

1. What products do you sell?

We specialize in high-quality barware, including pourers, stoppers, bar spoons, bar measures, bar strainers, corkscrews, openers, and electric wine openers.

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2. Do you only deliver in the UK?

Yes, currently we only ship within the United Kingdom.

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3. How long does delivery take?

Orders are processed within 1–2 business days and typically delivered within 3–5 business days across the UK.

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4. How can I track my order?

Once your order is shipped, we’ll send you a confirmation email with tracking details (if available).

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5. What payment methods do you accept?

We accept secure payments via major credit/debit cards and other methods offered at checkout.

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6. Can I return a product if I change my mind?

Yes, you may return unused and unopened items within 14 days of receiving your order. Please check our Return & Refund Policy for details.

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7. What if my order arrives damaged or incorrect?

If you receive a faulty, damaged, or incorrect product, contact us within 48 hours at support@emiratisips.com with your order number and photos. We’ll arrange a replacement or refund.

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8. Do you offer exchanges?

Yes, exchanges are available for defective or damaged items. Please reach out to our support team to arrange it.

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9. How can I contact customer service?

You can reach us at:
📧 support@emiratisips.com
📞 +447577335624
🕒 Mon – Fri, 9:30am – 5:30pm