Faqs

Welcome to Emirati Sips! Below are some common questions our customers ask. If you need further assistance, feel free to contact us.

🛍️ Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to complete your order securely.

Q: What payment methods do you accept?
A: We accept major debit and credit cards, and secure online payment methods through trusted UAE payment gateways.

Q: Is my payment information safe?
A: Yes, all transactions are encrypted and processed through secure third-party gateways. We do not store your payment details.

📦 Shipping & Delivery

Q: Do you deliver across the UAE?
A: Yes, we offer delivery to all Emirates within the UAE.

Q: How long does delivery take?
A: Most orders are delivered within 2–4 business days. Remote areas may take slightly longer.

Q: How much does shipping cost?
A: Shipping rates are calculated at checkout and may vary depending on your location and order size. We occasionally offer free shipping promotions.

🔄 Returns & Refunds

Q: Can I return an item?
A: Yes, items can be returned within 7 days of receiving your order if they are unused and in original condition. Please see our Return & Refund Policy for full details.

Q: What if my item arrives damaged?
A: Contact us within 48 hours of delivery with photos of the damage. We’ll offer a replacement or refund based on your preference.

🎁 Products & Availability

Q: Are the items dishwasher or microwave safe?
A: Product care instructions vary. Please check individual product pages for specific care details.

Q: Do you offer gift wrapping or messages?
A: Currently, we do not offer gift wrapping services, but we’re working on it! Stay tuned for updates.

Q: Do you restock sold-out items?
A: We try to restock popular products as quickly as possible. You can sign up for restock notifications on product pages.

📞 Contact & Support

Q: How can I reach your customer service?
A: You can contact us at:

  • 📞 +971 0558664216

  • 📧 info@emiratisips.com
    Our team is available Saturday to Thursday, 9 AM – 6 PM.