Frequently Asked Questions

Welcome to EmiratiSips.com – your go-to store for premium tumblers, tea sets, and mugs across the United Arab Emirates (UAE). Here you’ll find quick answers to the most common questions from our customers.

📦 Shipping & Delivery

Q: Do you ship outside the United Arab Emirates (UAE)?
A: Currently, we only ship to addresses within the UAE.

Q: Where do orders ship from?
A: All orders are processed and shipped from our base in Dubai, United Arab Emirates.

Q: How long does delivery take?
A:

  • Processing Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Shipping Cost: AED 12 (flat rate)

Orders are shipped via trusted UAE couriers for fast and secure delivery. You’ll receive tracking details once your order has been dispatched.

💳 Payments

Q: What payment methods do you accept?
A: We accept the following payment options, all billed in AED:

  • Visa, MasterCard, UnionPay, American Express

  • Tabby  (Buy Now, Pay Later)

  • Secure UAE-based payment gateways

All transactions are processed with SSL encryption by PCI-compliant payment providers. We never store your card details.

Q: Will I get a payment confirmation?
A: Yes! Once payment is complete, you’ll receive an email with your order summary and payment details. If you don’t receive it within 1 hour, please contact us.

🔁 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return or exchange policy. Items must be unused, in their original condition, and in original packaging.

Q: How can I request a return or refund?
A: Email us at info@emiratisips.com with your order number and reason for return. We’ll guide you through the process.

Refunds are issued to the original payment method after we receive and inspect your returned item.

🧸 Product Questions

Q: Can I mix and match mugs or tea sets?
A: Absolutely! Many of our designs are made to be collected and paired, so you can curate your own unique set.

Q: Are your tumblers suitable for both hot and cold drinks?
A: Yes! Our tumblers have double-wall insulation to keep drinks hot or cold for hours.

🛠️ Customer Support

Q: How can I contact you if I need help?
A: We’re always here to assist you!

  • Live Chat: Monday to Friday, 8:00 AM – 4:30 PM

  • Email: info@emiratisips.com

  • Phone/WhatsApp: +971502714703

  • Office Address: Shed #8, Saifallah Building, near China Mall
    AL JURF 1 Ajman 00000, United Arab Emirates

🌟 Still Have Questions?

Don’t hesitate to reach out! Our friendly team is happy to help and make your EmiratiSips.com experience smooth, secure, and enjoyable.