FAQ's

Welcome to Emiratisips.com’s FAQ page!
Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need further help, feel free to reach out — we’re always happy to assist.

1. What is Emiratisips.com?

Emiratisips.com is an online kitchenware store based in Riyadh, Saudi Arabia. We offer high-quality kitchen essentials including cookware, utensils, tableware, drinkware, and smart kitchen accessories — all designed to bring convenience, style, and durability to your home.

2. Where do you deliver?

We currently deliver across all regions of Saudi Arabia.
At the moment, international shipping is not available.

3. How long does delivery take?

Our total delivery time is 2–4 business days, which includes:

  • Handling Time: 0–1 business days

  • Transit Time: 2–3 business days

All orders are shipped directly from our warehouse in Riyadh.
Once your order is dispatched, you’ll receive an email with a tracking number.

4. Do you offer free shipping?

Yes! We offer Express shipping on all orders within Saudi Arabia, with no minimum purchase required.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and tracking link so you can monitor your delivery in real time.

6. What is your return policy?

We accept returns and exchanges within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
To request a return, please contact us at support@emiratisips.com.

7. How long does it take to receive a refund?

After we receive and inspect your returned item, your refund will be processed within 10 business days and issued to your original payment method.

8. Can I exchange an item?

Yes. If you'd like to exchange an item, simply contact us within 30 days of delivery. We will arrange the exchange, depending on product availability.

9. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us right away at support@emiratisips.com with your order number and photos.
We’ll replace or refund the item at no additional cost.

10. How can I contact customer support?

You can reach our friendly support team via:

📞 Phone: +966 57-2412923
📧 Email: support@emiratisips.com
📍 Address: Al Shabania Road, Al Jaizah Street, Warehouse #8-31, National Address RQYB 7511, As Sulay District (14275), Riyadh
🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM (KSA Time)

11. Do you have physical stores?

No. Emiratisips.com currently operates exclusively online to offer better prices and fast delivery across Saudi Arabia.

12. Are my payments secure?

Yes. All payments made on our website are processed through secure and encrypted payment gateways, ensuring your information remains safe at all times.

13. Do you offer bulk or wholesale orders?

Yes! For bulk or wholesale inquiries, please email us at support@emiratisips.com, and our team will provide customized options and pricing.

14. Can I cancel my order?

Yes, you may cancel your order before it is shipped.
Once the order has been dispatched, cancellations are no longer possible — but you may still return the item after delivery in accordance with our return policy.

15. How do I stay updated on new products and offers?

You can subscribe to our newsletter to receive updates on new arrivals, promotions, and kitchen tips directly in your inbox!

Need More Help?

We’re always here to assist you.

📧 support@emiratisips.com
📞 +966 57-2412923